01Chatbots
Assistants that answer in your customers’ language. Kashmiri included.
Not a script tree. A model that reads the question, checks your catalogue, and answers as a good shop assistant would, with a human one tap away, and a Kashmiri model trained with native readers.
WhatsApp, Telegram and the web, in Kashmiri, Urdu, Hindi and English
- Message
- Understand
- Check
- Respond
- Hand off
Customers get a checked answer in their own language, and your team handles only what needs a person.
Who it is for
Shops, clinics and service businesses whose customers ask before they buy, on WhatsApp, Telegram or the website, often in more than one language.
The problem it removes
The same questions arrive all day: is it in stock, what does it cost, which one suits me, where is my order. Answered by hand they wait after hours and vary with who is on shift; a scripted bot answers the wrong question confidently.
How it works, in 4 stages.
Watch this line run on a phone- UnderstandsIntent, product, price question, complaint, in the language and the script it arrived in, romanised or not.
- Checks before it speaksStock, price and policy checked in your own data before it answers.
- Hands overAnything it should not decide goes to a person, with the thread intact.
- Learns, auditedImprovements proposed from real conversations, approved by you from your phone, every change reversible.
What we build
Not a tool bolted on: a system, part by part, connected to how you already work.
Understanding
Reads a message the way it was written, in Kashmiri, Urdu, Hindi or English, in script or romanised, and works out what is asked.
Answers from your data
Checks your own catalogue, stock, prices and policies before it answers.
Product discovery
Suggests products for a need, as cards, with the advice your shop would give.
A person, one tap away
Hands anything it should not decide to your team, with the conversation intact.
Consent and rights
Asks before it keeps personal data, and handles access, correction and erasure requests.
Improves with you
Proposes fixes from real conversations; you accept, reject or trial each one from your phone, and every change is recorded with a way back.
What implementation involves
What it connects to
- A working session on the questions customers really ask, and the answers you stand behind
- Connecting your catalogue, stock and orders, through your store’s own systems
- Setting the boundaries: what it may answer, what it hands over, what it never says
- A trial on real conversations with your team reviewing every answer
- Going live, then improving from what customers actually ask
Built and running
A shopping assistant that knows the shopRunning for Preeco: a shopping assistant that answers in four languages from the store’s own stock and prices.Is this a fit?
This is for you if
- Your customers message before they buy
- Your market speaks Kashmiri, Urdu or Hindi as much as English
Probably not, if
- You want an assistant that gives medical, legal or financial advice
How we work together
Set up as a project, then run as a monthly line: we operate it, watch it and improve it with you. Quoted in writing for your scope.
How we work, from the first conversation to running it · Pricing
Works well with
Each line is one part of a connected system. These can work alongside it.