Technology that fits the work — not a package you have to force it into.

What your price includes

Every paid engagement tells you what you are actually paying for. Depending on the service, the quotation specifies discovery, design, development, configuration, implementation, integrations, testing, deployment, onboarding, documentation, training, support, maintenance and handover.

If something is outside the agreed scope, we say so rather than silently treating it as included.

Third-party costs

Some Omvora systems rely on services operated by other companies: messaging platforms, AI providers, cloud infrastructure, hosting, APIs, software licences, payment providers, app stores and other external services.

Third-party costs may be included, passed through at cost, or billed separately, depending on the engagement. The quotation identifies which, and names the material ones, before you commit. We never present a third-party charge as an Omvora fee.

Taxes

Our quotations and invoices state whether GST is included. Unless a quotation expressly says a price includes GST, GST at the applicable rate is added to it and shown separately on the invoice.

Every invoice is a GST tax invoice carrying the particulars GST law requires: one each month for a subscription, or one per stage for a project.

Custom means custom

A custom quotation is a fixed price for a written scope — not an opening number to be renegotiated after work begins. Before a custom engagement starts, the quotation or agreement identifies, as appropriate: scope, deliverables, stages, price, payment schedule, applicable taxes, assumptions, third-party costs, implementation responsibilities, support, cancellation terms and refund terms.

Any material change in scope is agreed with you, in writing, before it is made.

Subscriptions

Before you subscribe, the quotation or purchase flow shows:

1. Price
3. Billing period
5. What is included
7. Renewal
9. Cancellation
11. Refund terms

Subscriptions are billed monthly in advance and renew each month until you cancel. We tell you this before you subscribe, and a subscription with any other billing interval says so plainly.

Cancelling stops all charges from the end of the current month. The month already paid for is not refunded, because the service keeps running until it ends, unless the refund policy or the law provides otherwise.

No hidden scope

We want the price to make sense when the invoice arrives. That means no undisclosed mandatory add-ons; no pretending third-party charges are included when they are not; no calling optional services mandatory; no artificial discounting; no inflated “original price” used to make a current price look cheaper; no surprise renewal structure, and no cancellation harder than subscribing; and no material change to the agreed scope without your agreement.

This is how the Central Consumer Protection Authority’s Guidelines for Prevention and Regulation of Dark Patterns, 2023 expect prices to be shown, and it is how we show ours. Where additional work is requested, we identify its scope and cost, and get your agreement, before proceeding.

How a business pays

1. QuoteScope, amount and start date in writing, after the walkthrough.
2. InvoiceA GST invoice each month, or per stage for a project.
3. PaymentUPI, cards, net banking or wallets through our payment partner’s secure page, or bank transfer. Card, UPI and bank details are entered on the partner’s page, never given to Omvora.
4. ReceiptA receipt by email within minutes; the line starts on the agreed date.

How a patient pays a clinic

Inside our clinic software the clinic is always the merchant. Omvora never holds a patient’s money.

1. BookingThe patient books in Telegram and sees the consultation fee before confirming.
2. Pay nowOne tap opens the clinic’s secure payment page: UPI, card, net banking or wallet.
3. ConfirmationThe receipt lands in the same chat with the token number; the clinic sees it at the desk.
4. RefundsCancelled or missed appointments follow the clinic’s refund policy, linked from every receipt.

What happens after you talk to us?

1. UnderstandWe reply within 2–3 working days, usually the same day; in a 30-minute first call we look at the workflow and what you are trying to achieve.
2. ScopeWe identify what needs to be built, connected or operated.
3. QuoteYou receive the quotation in writing.
4. AgreeScope, price, responsibilities and terms are confirmed before paid work begins.
5. BuildWe implement the agreed system.
6. OperateWhere ongoing support is included, we continue to operate and maintain the agreed parts of the system.

Built around the business

The right solution may be small. It may be a single chatbot. It may be a complete content workflow. It may be a SaaS product. It may be a custom application connecting systems that previously had no connection.

The price should follow the requirement. Not the other way around.

Pricing transparency

Before you commit to a paid service, you will know: what you are buying; what is included; what is not included; how much it costs; whether taxes apply; whether the charge is one-time or recurring; whether it renews; how cancellation works; how refunds work; and whether third-party charges apply.

The quotation, proposal, purchase flow or commercial agreement is the definitive source for the transaction-specific price and terms.